Shipping policy

This Shipping Policy outlines our procedures and guidelines regarding the shipping and delivery of your orders. We aim to provide prompt and reliable shipping services to ensure your Mushies products reach you in a timely manner.

1. Order Processing

1.1 Order Fulfilment: We strive to process and fulfil orders as quickly as possible. Orders placed before 12pm on a business day (Monday to Friday, excluding public holidays) will generally be processed and shipped on the same day. Orders placed after 12pm or on weekends or public holidays will be processed on the next business day.

1.2 Order Verification: To ensure accuracy and prevent fraud, we may need to verify certain details of your order before processing it. This verification process may include contacting you to confirm information provided during checkout. Delays in verification may affect order processing and shipping times.

1. Shipping Methods

2.1 Carrier: We utilise Royal Mail as our primary shipping carrier. We have chosen Royal Mail for its reliable service and efficient delivery network.

2.2 Shipping Options: We offer standard shipping for all orders. The estimated delivery time for standard shipping is 1-2 working days within the UK. Please note that delivery times may vary based on your location and other factors beyond our control.

1. Shipping Rates and Tracking

3.1 Shipping Rates: The shipping cost for your order will be calculated during the checkout process based on the total weight of the package, destination, and shipping method selected. We strive to provide competitive and transparent shipping rates.

3.2 Tracking Information: Once your order has been shipped, we will not provide you with a tracking number.

1. Delivery

4.1 Delivery Address: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.

4.2 Delivery Attempts: Royal Mail will attempt delivery to the provided address. If no one is available to receive the package, a delivery attempt notification may be left, and you may need to arrange for redelivery or pickup according to the instructions provided by Royal Mail.

4.3 Undeliverable Packages: If a package is returned to us as undeliverable due to incorrect address or other reasons beyond our control, we will contact you to arrange for reshipment. Additional shipping fees may apply for reshipment.

1. International Shipping

At present, we offer international shipping.

Contact Us

If you have any questions or concerns regarding our Shipping Policy or the status of your order, please contact our customer support team at team@mushies.co.uk. We will be happy to assist you and provide the necessary information.

By placing an order with Mushies, you acknowledge that you have read, understood, and agreed to this Shipping Policy.